Return Policy

Burns Saddlery & Burns Cowboy Shop

Can I Return My Purchase for Exchange or Refund?

We want you to love your purchase, so if something isn't right let us know. We will be glad to exchange the product for another size, color or a new style. And if you still can't find what you are looking for we will give you a full refund. We are committed to finding you the right product to fit your needs. That is why we offer Free Shipping to you on merchandise exchanges. (This does not include your shipping the product back to us.)

The following conditions must be met for exchanges and returns:

• Product must not show any evidence of wear and the original tags must be attached, unwashed and unworn.
• Boot exchanges or returns may be made if the boots are in as-new condition, with unscratched soles. When trying on your new boots walk in clean carpeted areas until you are sure that your boots fit correctly.
• Item must be returned within 30 days of receiving your order.
• There are no returns or exchanges on Final Sale Merchandise, online or in-stores. (Final Sale Items will be noted in web descriptions or on the tagged items in-store)

Easy Shipping Returns and Exchanges

We strongly recommend that when returning your package you insure your package and send it prepaid through UPS or U.S. Parcel Post so that you may take advantage of their shipment tracking system.  We can only assist you with lost or stolen shipments if a tracking number has been assigned to the shipment.

Return shipping is easier than you think, just include:

• A copy of the packing slip, invoice or a printed copy of your order inside the package, with exchange/return items marked.
• Request Return Authorization (RA#) Number for faster processing of your exchange or return of merchandise. To request your RA# please call Burns Saddlery at 1-800-453-1281 (online purchases) or Burns Cowboy Shop at 1-435-649-6300 and talk to any of the sales representatives. Be sure to clearly list the RA# on the outside of your package.
• Please document the reason for exchange or return.
• Pack your shipment securely in original packaging if possible.
• Send the package to store purchased from. All online purchase exchanges and returns must be sent to Burns Saddlery Returns in Salina, Utah. 

                        Burns Saddlery Returns
                        RA#:
                        79 West Main (for UPS or FedEx)
                        P.O. Box 6 (for USPS)
                        Salina, UT 84654
Or
                        Burns Cowboy Shop Returns
                        RA#
                        363 Main Street
                        Box 3178
                        Park City, UT 84060

• Take your package to your nearest UPS or US Parcel Post drop off location.

Please allow 2 - 4 weeks for the return to be processed. If you are to receive a credit on your credit card allow one to two billing cycles for the credit to appear on your statement. If there is a difference on the amount owed for exchanged merchandise your credit card will be charged or credited less the shipping when the replacement merchandise is shipped to you. You will receive an email confirmation or call when your order has been processed.

Easy In-Store Returns and Exchanges

You may return your purchase to the store for exchange or refund. You must take a printed copy of the order or purchase receipt along with the merchandise. Any return without a receipt will be an in-store credit.

Defective Merchandise Exchange or Refund

Merchandise that has failed due to manufacturer defect may be returned for exchange, upon availability, or for credit. Products that have failed as a result of abuse or normal wear and tear are not eligible for refund or exchange.

Additional Information

For additional information or questions regarding your order please contact our customer service:

Email:info@burnssaddlery.com

Or call during regular business hours:

Monday through Saturday from 9 a.m. to 6 p.m. Mountain Standard Time.
(Holiday Hours the day after Thanksgiving through New Years: Monday through Saturday 9 a.m. to 7 p.m. MST)

Burns Saddlery Toll-Free: 1-800-453-1281
Burns Cowboy Shop: 1-435-649-6300

Customer Service is closed on the following holidays:
Independence Day, Thanksgiving Day, Christmas Day, and New Year's Day.

Please Note:

• We are not responsible for packages lost, stolen, or damaged during shipment. Please insure and track your shipment.
• We do not accept C.O.D. packages.
• Merchandise that has been monogrammed modified or customized upon customer request are not eligible for refund or exchange.
• If for some reason you have received a product in error we will pay for the return shipping back to us.

Thank you for shopping at www.burnssaddlery.com!